Recreational Program FAQ
You’ve Got Questions—We’ve Got Answers
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Thank you for your interest in Altadore Gymnastic Club!
Here are some answers to the most commonly asked questions.
How do Waitlists work?
If the desired class is full, you can add your child's name to the waitlist. Our team reviews the waitlists on a daily basis. Should a spot become available, we will notify you via email. It's crucial to keep an eye on your inbox as you will have 24 hours to respond to secure the spot. If we don't receive a reply within that timeframe, your child's name will be removed from the waitlist, and we will proceed to the next person in line. Remember to regularly check your emails to avoid missing out on an opportunity. If you miss the email, you can easily rejoin the waitlist.
There may be over ten children in line, and this method ensures an efficient and equitable process for managing the waitlists.
Furthermore, if we do not receive responses to three consecutive waitlist emails, your child's name will be removed from all waitlists.
What is the AGF Insurance fee for?
To ensure compliance with the Alberta Gymnastics Federation, there is a mandatory insurance fee along with a small AGC membership fee that is charged to every athlete. This fee is valid from July 1 to June 30.
For the 2023-2024 period, the fee for each Recreational Athlete is $60 ($45 if paid after April 1st).
AGF Members, excluding drop-in, birthday party, and promotional activity participants, are eligible for reimbursement of medical expenses related to injuries sustained during an AGF sanctioned activity. This coverage comes into effect once the participant's primary benefit package (such as Alberta Health Care coverage) has been exhausted. Immediate expenses directly associated with the injury, such as ambulance fees, air casts, crutches, and other out-of-pocket costs, may also be covered under this insurance
What should my child wear?
Your children do not need to wear anything special, just comfy clothes (shorts and t-shirts work fine). Some girls do wear gym suits, but that's completely optional. We have some gym suits in our Pro Shop if you want to come early and take a look.
NinjaZone athletes must wear a NinjaZone t-shirt and headband (provided at their first class). See the NinjaZone page for more info.
Is there room in a class for my child?
If it says 'Register' beside a class, there's space. If it says 'Waitlist', it is full. Adding your child to the waitlist lets us know how many more children are interested, and if possible, we may open another class.
What is the cost?
All our prices are listed on our website beside the class on the registration pages.
Does your child want to do more than one class a week? We now offer a 15% discount on the 2nd (or more) classes!
How does billing work?
You pay for the first month and insurance when you register. Fees are prorated if you join part way through the month. Registration is immediate and you start right away, unless you are registering for Fall classes.
Subsequently, your billing will be automated, with payments being charged on the 1st of each month for the following month. We kindly request that you keep an eye on the credit card information we have on file to ensure a smooth transaction. In the event of a declined card, a $30 NSF fee will be applied. You have the flexibility to update your credit card details at any time by accessing the portal.
Starting in September of 2023 - we will be prorating your fees when we are closed.
Want to withdraw? No problem! Just email firstname.lastname@example.org by the 27th and you won't be charged for the following month.
Do you do trial classes?
We have a risk free first class policy! If your child doesn't love the class after their first class, we will refund you in full, including the insurance fee.
What are your Refund Policies?
**NO REFUNDS** without a Doctor's note after the second class. Withdrawals for other circumstances will be credited to your online account. In the case of a major shutdown, your account will be credited for the cancelled classes and no additional payments will be charged until we reopen. No credits, refunds, or makeup classes will be given for missed classes due to sickness, vacations, etc.
No credits/refunds can be given for the AGF Insurance fee after the second class.
AGC reserves the right to cancel or change classes based on class size and coach availability. Refunds WILL be given for classes that don't run.
My child has to miss a class, do you offer makeup classes?
Due to Coach to Participant ratios and a very tight schedule, we do not offer makeup classes.
You can submit an absence from the parent portal:
Click on the top right and select 'Absences and Makeups'.
Then click on the green 'Submit Absences' button.
You cannot edit or delete the absences, so if you make a mistake, please email us!