Recreational Program FAQ

You’ve Got Questions—We’ve Got Answers

Thank you for your interest in Altadore Gymnastic Club!
Here are some answers to the most commonly asked questions.

 

When does registration open for September, 2022? September Registration opens May 2 at 9am.
Please make sure you are registering for the right 'session'.

September is the 2022-2023 session, and these classes are on a yellow background on the website. You will be charged at time of registration for September fees plus the 2022-2023 insurance fee. No more fees will be due until October!
Current classes are in the 2021-2022 session, and these classes are on a blue background on the website.


What is the AGF Insurance fee for? This is a mandatory insurance fee that we need to submit to the Alberta Gymnastics Federation, plus a small AGC membership fee. It is valid from July 1 to June 30.
The 2021 - 2022 fee is $55 for every Recreational Athlete ($45 after April 1st).
The 2022 - 2023 fee is $60 for every Recreational Athlete ($50 after April 1st).
AGF Members (excluding drop-in, birthday party and promotional activity participants) are eligible to receive reimbursement for medical expenses associated with injuries that occurred during an AGF sanctioned activity. This coverage is applied after the participant’s primary benefit package (e.g. Alberta Health Care coverage) is consumed. Costs such as immediate “out of pocket” expenses related to an injury may also be provided through this coverage (E.g. Ambulance Fees, air casts, crutches, etc.).

What should my child wear? Your children do not need to wear anything special, just comfy clothes (shorts and t-shirts work fine). Some girls do wear gym suits, but that's completely optional. We have some gym suits in our Pro Shop if you want to come early and take a look.


Is there room in a class for my child? If it says 'Register' beside a class, there's space. If it says 'Waitlist', it is full. Adding your child to the waitlist lets us know how many more children are interested, and if possible, we may open another class.

How much are your classes? All our prices are listed on our website beside the class. Classes are $93/month for athletes under the age of 6, and $122/month for ages 6 and up. (Specialty Classes fees may differ.)

New for 2022-2023 - Does your child want to do more than one class a week? We now offer a 15% discount on the 2nd (or more) classes!

How does billing work? Fall Classes -
 You will be charged at time of registration for September fees plus the 2022-2023 insurance fee. No more fees will be due until October!
Current classes - You pay for the first month and insurance when you register (it will be prorated if you join part way through the month). Registration is immediate and you start right away.
You will be automatically billed every month on the 1st for the next month.
Please monitor your credit card on file, as you will be charged a $30 NSF fee if your card declines. You can log into the parent portal to change your credit card at anytime.
We do not prorate for holidays or closed dates. Our prices are based on an average of 4 classes per month; some months have 3 classes, some months have 5 classes. 

Want to withdraw? No problem! Just email admin@altadoregym.com by the 27th and you won't be charged for the following month.

NEW! Do you do trial classes? We have a risk free first class policy! If your child doesn't love the class after their first class, we will refund you in full, including the insurance fee. 

What are your Refund Policies? **NO REFUNDS** without a Doctor's note after the first class. Withdrawals for other circumstances will be credited to your online account. In the case of a COVID shutdown, your account will be credited for the cancelled classes and no additional payments will be charged until we reopen. No credits or refunds will be given for missed classes due to COVID isolations or sickness.
No credits/refunds can be given for the AGF Insurance fee after the first class. AGC reserves the right to cancel or change classes based on class size and coach availability. Refunds WILL be given for classes that don't run.


My child has to miss a class, do you offer makeup classes? Due to Coach to Participant ratios and a very tight schedule, we are not offering makeup classes at this time. We do not prorate for holidays or closed dates. Our prices are based on an average of 4 classes per month; some months have 3 classes, some months have 5 classes. 
You can submit an absence from the parent portal:

  • Click on the top right and select 'Absences and Makeups'. 

  • Then click on the green 'Submit Absences' button.

  • You cannot edit or delete the absences, so if you make a mistake, please email us!


What happens if I'm late to pick up my child?   
Please ensure that you arrive on time to pick up your child. Often, Coaches need to start another class right away and we can not be responsible for your child after their class time. Late pick ups will result in a $1/minute late charge after a 5 minute grace period. This fee will be automatically charged to your family account.

Can I register now but not start until next month? Not for classes that are currently happening, sorry. Because of our very limited spaces available, all our registrations are for immediate enrollment (unless you are registering for fall classes that haven't started yet). If you want to wait until the following month, you can register a few days prior to the beginning of the month if there's a spot available. ie. If you want a Thursday class, wait until after the last Thursday class for the month is over and register then.

I don't have a credit card. How can I pay? No problem! You can send an Email Transfer to admin@altadoregym.com to pay. Remember payment is due by the 1st of every month, and the first payment needs to be done at least 24hrs prior to the first class.
 
Are there classes today/this Monday/next week? See the 2021-2022 Recreational Class Calendar HERE. 2022-2023 Calendar is HERE. Drop-In Schedules can be found on our website HERE. We do not prorate for holidays or closed dates. Our prices are based on an average of 4 classes per month; some months have 3 classes, some months have 5 classes. 

My child doesn't meet the age requirement right now, can they still register? If your child doesn't make the age requirement at the time of registration, but will turn the correct age within 2 weeks of the class starting, you can still register but you will have to call admin: 403-720-2711 or email: admin@altadoregym.com.
 
I don't know what level I should register my child in. Please read the class descriptions on the website. If you still have questions, please email Brie@altadoregym.com.

Do you have classes for my XX year old? Yes! Please check our website for information and ages for all our classes.

Do we need to fill out a waiver?  Yes, and they are now done online! www.altadoregym.com/waivers. If you are attending a Parent & Child class, the parent needs to do the ADULT waiver.

I have another question that isn't listed here. Please email  info@altadoregym.com