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Recreational Program FAQ

You’ve Got Questions—We’ve Got Answers

Updated Dec  13/23

NEW! Download our app for easy access to your portal!

Thank you for your interest in Altadore Gymnastic Club!
Here are some answers to the most commonly asked questions.

 

How do Waitlists work? 
If the desired class is full, you can add your child's name to the waitlist. Our team reviews the waitlists on a daily basis. Should a spot become available, we will notify you via email. It's crucial to keep an eye on your inbox as you will have 24 hours to respond to secure the spot. If we don't receive a reply within that timeframe, your child's name will be removed from the waitlist, and we will proceed to the next person in line. Remember to regularly check your emails to avoid missing out on an opportunity. If you miss the email, you can easily rejoin the waitlist.

There may be over ten children in line, and this method ensures an efficient and equitable process for managing the waitlists.

Furthermore, if we do not receive responses to three consecutive waitlist emails, your child's name will be removed from all waitlists.


What is the AGF Insurance fee for? 
To ensure compliance with the Alberta Gymnastics Federation, there is a mandatory insurance fee along with a small AGC membership fee that is charged to every athlete. This fee is valid from July 1 to June 30.

For the 2023-2024 period, the fee for each Recreational Athlete is $60 ($45 if paid after April 1st). 

AGF Members, excluding drop-in, birthday party, and promotional activity participants, are eligible for reimbursement of medical expenses related to injuries sustained during an AGF sanctioned activity. This coverage comes into effect once the participant's primary benefit package (such as Alberta Health Care coverage) has been exhausted. Immediate expenses directly associated with the injury, such as ambulance fees, air casts, crutches, and other out-of-pocket costs, may also be covered under this insurance


What should my child wear? 
Your children do not need to wear anything special, just comfy clothes (shorts and t-shirts work fine). Some girls do wear gym suits, but that's completely optional. We have some gym suits in our Pro Shop if you want to come early and take a look.

NinjaZone athletes must wear a NinjaZone t-shirt and headband (provided at their first class). See the NinjaZone page for more info.


Is there room in a class for my child? 
If it says 'Register' beside a class, there's space. If it says 'Waitlist', it is full. Adding your child to the waitlist lets us know how many more children are interested, and if possible, we may open another class.


What is the cost? 
All our prices are listed on our website beside the class on the registration pages.

Does your child want to do more than one class a week? We now offer a 15% discount on the 2nd (or more) classes!

How does billing work? 
You pay for the first month and insurance when you register. Fees are prorated if you join part way through the month. Registration is immediate and your child will start right away.
Subsequently, your billing will be automated, with payments being charged on the 1st of each month for the following month. We kindly request that you keep an eye on the credit card information we have on file to ensure a smooth transaction. In the event of a declined card, a $30 NSF fee will be applied. You have the flexibility to update your credit card details at any time by accessing the portal.

Our prices are based on four classes a month and we do not charge more for months with five classes. We prorate for days we are closed if you have less than 4 classes that month. 


Want to withdraw? No problem! Just email admin@altadoregym.com by the 27th and you won't be charged for the following month.

Do you do trial classes? 
We have a risk free first class policy! If your child doesn't love the class after their first class, we will refund you in full, including the insurance fee. 

NinjaZone Classes:
If you withdraw after the 1st class (as per our 100% guarantee), you will be refunded $40 less for merchandise.

What are your Refund Policies? 
**NO REFUNDS** without a Doctor's note after the second class. Withdrawals for other circumstances will be credited to your online account. In the case of a major shutdown, your account will be credited for the cancelled classes and no additional payments will be charged until we reopen. No credits, refunds, or makeup classes will be given for missed classes due to sickness, vacations, etc.
No credits/refunds can be given for the AGF Insurance fee after the second class.
AGC reserves the right to cancel or change classes based on class size and coach availability. Refunds WILL be given for classes that don't run.

NinjaZone Classes: If you withdraw after the 1st class (as per our 100% guarantee), you will be refunded $40 less for merchandise.


My child has to miss a class, do you offer makeup classes? 
Due to Coach to Participant ratios and a very tight schedule, we do not offer makeup classes.

You can submit an absence from the parent portal:

  • Click on the top right and select 'Absences and Makeups'. 

  • Then click on the green 'Submit Absences' button.

  • You cannot edit or delete the absences, so if you make a mistake, please email us!

How do I withdraw my child?
Email info@altadoregym.com. Withdrawal requests must be received by the 27th of the month to be dropped for the following month. No refunds after payments have run payments without a Doctor's note.


What happens if I'm late to pick up my child?   
Please ensure that you arrive on time to pick up your child. Often, Coaches need to start another class right away and we can not be responsible for your child after their class time. Late pick ups may result in a $1/minute late charge after a 5 minute grace period. This fee will be automatically charged to your family account.

Can I register now but not start until next month? 
Not for classes that are currently happening, sorry. Because of our very limited spaces available, all our registrations are for immediate enrollment (unless you are registering for classes that haven't started yet). If you want to wait until the following month, you can register a few days prior to the beginning of the month if there's a spot available. ie. If you want a Thursday class, wait until after the last Thursday class in the month, and register then.


I don't have a credit card. How can I pay? 
No problem! You can send an Email Transfer to admin@altadoregym.com to pay. Remember payment is due by the 1st of every month, and the first payment needs to be done at time of registration.

 
Are there classes today/this Monday/next week? 
Please see the calendar at the top of this page. Drop-In Schedules can be found on our website HERE.


My child doesn't meet the age requirement right now, can they still register? 
If your child doesn't make the age requirement at the time of registration, but will turn the correct age within 2 weeks of the class starting, you can still register but you will have to call admin: 403-720-2711 or email: info@altadoregym.com.

 
I don't know what level I should register my child in. 
Please read the class descriptions on the website. If you still have questions, please email Brie@altadoregym.com.

How will I know how my child is progressing?
For children aged 6 & up in our CanGym program (Beginner, Novice, Intermediate Gymnastics) and CanJump Program (Trampoline & Tumbling), we do regular skill updates. You can see the weeks that skills will be updated on our calendar on the top of this page. You will not get emails when they complete a skill, but can see them in the portal. You will be emailed when they complete a level, and be instructed to pick up a sticker and if it's time to change levels.

 

We have been told to move my child up to the next level. How do I do that?  
Please look online for the the class you want, and email info@altadoregym.com. Do not do the enrollment yourself, or your child will be in two classes. If they class you want is full, you can add your child to the waitlist on the portal


Do you have classes for my XX year old? 
Yes! Please check our website for information and ages for all our classes.

 

Can I bring a sibling to my child's parented classes?
Unfortunately not. No siblings will be allowed on the floor during another child's registered class. This includes babies. Babies in carriers/strollers are not allowed on the gym floor at anytime (including Drop-in).


Do we need to fill out a waiver? 
Yes, and they are now done online! www.altadoregym.com/waivers. If you are attending a Parent & Child class, the parent needs to do the ADULT waiver.


I have another question that isn't listed here. Please email  info@altadoregym.com

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