Recreational Program FAQ
You’ve Got Questions—We’ve Got Answers
Thank you for your interest in Altadore Gymnastic Club!
Here are some answers to the most commonly asked questions.
How do Waitlists work? If the class you want is full, please add your child to the waitlist. Waitlists are checked daily. If a spot opens up, we will email you. You will be given 24 hours to respond to the waitlist. After 24 hours, if we don't hear back, your child will be deleted and we will move on to the next person in line. Please make sure you check your emails! If you miss the window, you could miss the spot. If you miss the email, you can add your child back on to the waitlist.
Sorry - but we often have ten children in line and this is the most efficient and fairest way to process the lists.
If we don't receive a response for three waitlist emails, your child will be removed from all waitlists.
What is the AGF Insurance fee for? This is a mandatory insurance fee that we need to submit to the Alberta Gymnastics Federation, plus a small AGC membership fee. It is valid from July 1 to June 30.
The 2022 - 2023 fee is $60 for every Recreational Athlete ($45 after April 1st).
AGF Members (excluding drop-in, birthday party and promotional activity participants) are eligible to receive reimbursement for medical expenses associated with injuries that occurred during an AGF sanctioned activity. This coverage is applied after the participant’s primary benefit package (e.g. Alberta Health Care coverage) is consumed. Costs such as immediate “out of pocket” expenses related to an injury may also be provided through this coverage (E.g. Ambulance Fees, air casts, crutches, etc.).
What should my child wear? Your children do not need to wear anything special, just comfy clothes (shorts and t-shirts work fine). Some girls do wear gym suits, but that's completely optional. We have some gym suits in our Pro Shop if you want to come early and take a look.
Is there room in a class for my child? If it says 'Register' beside a class, there's space. If it says 'Waitlist', it is full. Adding your child to the waitlist lets us know how many more children are interested, and if possible, we may open another class.
What is the cost? All our prices are listed on our website beside the class. Classes are $93/month for athletes under the age of 6, and $122/month for ages 6 and up. (Specialty Classes fees may differ.)
New for 2022-2023 - Does your child want to do more than one class a week? We now offer a 15% discount on the 2nd (or more) classes!
How does billing work? You pay for the first month and insurance when you register (it will be prorated if you join part way through the month). Registration is immediate and you start right away.
You will be automatically billed every month on the 1st for the next month.
Please monitor your credit card on file, as you will be charged a $30 NSF fee if your card declines. You can log into the parent portal to change your credit card at anytime.
Our monthly pricing structure does not prorate for days when the gym is closed for holidays or gym events. Our pricing is based on at least three classes a month. We strive for four classes, and never charge more for the months that have five classes.
We want to provide our families with the most consistent and fair pricing structure. That is why we offer a straightforward price - allowing customers to budget appropriately for their monthly classes.
Want to withdraw? No problem! Just email admin@altadoregym.com by the 27th and you won't be charged for the following month.
NEW! Do you do trial classes? We have a risk free first class policy! If your child doesn't love the class after their first class, we will refund you in full, including the insurance fee.
What are your Refund Policies? **NO REFUNDS** without a Doctor's note after the second class. Withdrawals for other circumstances will be credited to your online account. In the case of a major shutdown, your account will be credited for the cancelled classes and no additional payments will be charged until we reopen. No credits, refunds, or makeup classes will be given for missed classes due to sickness, vacations, etc.
No credits/refunds can be given for the AGF Insurance fee after the second class.
AGC reserves the right to cancel or change classes based on class size and coach availability. Refunds WILL be given for classes that don't run.
My child has to miss a class, do you offer makeup classes? Due to Coach to Participant ratios and a very tight schedule, we do not offer makeup classes.
You can submit an absence from the parent portal:
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Click on the top right and select 'Absences and Makeups'.
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Then click on the green 'Submit Absences' button.
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You cannot edit or delete the absences, so if you make a mistake, please email us!
How do I withdraw my child?
Email info@altadoregym.com. Withdrawal requests must be received by the 27th of the month to be dropped for the following month. No refunds after payments have run without a Doctor's note.
What happens if I'm late to pick up my child?
Please ensure that you arrive on time to pick up your child. Often, Coaches need to start another class right away and we can not be responsible for your child after their class time. Late pick ups may result in a $1/minute late charge after a 5 minute grace period. This fee will be automatically charged to your family account.
Can I register now but not start until next month? Not for classes that are currently happening, sorry. Because of our very limited spaces available, all our registrations are for immediate enrollment (unless you are registering for classes that haven't started yet). If you want to wait until the following month, you can register a few days prior to the beginning of the month if there's a spot available. ie. If you want a Thursday class, wait until after the last Thursday class in the month, and register then.
I don't have a credit card. How can I pay? No problem! You can send an Email Transfer to admin@altadoregym.com to pay. Remember payment is due by the 1st of every month, and the first payment needs to be done at time of registration.
Are there classes today/this Monday/next week? Please see the calendar at the top of this page. Drop-In Schedules can be found on our website HERE.
Our monthly pricing structure does not prorate for days when the gym is closed for holidays or gym events. Our pricing is based on at least three classes a month. We strive for four classes, and never charge more for the months that have five classes.
My child doesn't meet the age requirement right now, can they still register? If your child doesn't make the age requirement at the time of registration, but will turn the correct age within 2 weeks of the class starting, you can still register but you will have to call admin: 403-720-2711 or email: info@altadoregym.com.
I don't know what level I should register my child in. Please read the class descriptions on the website. If you still have questions, please email Brie@altadoregym.com.